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Privacy Policy

Visi Direct - Privacy Policy

Visi Direct is a trading style of Visi Direct Ltd

This privacy notice sets out how Visi Direct Ltd uses and protects any information you give us when you use this website or provide information through other means.

 

Visi Direct Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

 

Visi Direct Ltd may change this notice from time to time by updating this page.

 

You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st of March 2024.

 

We do not trade personal data for commercial purposes and will only disclose information with your consent or if contractually or legally obligated.
 

To contact us with a data protection query regarding the processing of your personal data, please e-mail us at accounts@visidirect.co.uk

 

Data Protection Principles

Under GDPR, all personal data obtained and held by us must be processed according to a set of core principles. In accordance with these principles, we will ensure that:

 

  • Processing is fair, lawful and transparent
     

  • Data is collected for specific, explicit, and legitimate purposes
     

  • Data collected is adequate, relevant and limited to what is necessary for the purpose of processing
     

  • Data is kept accurate and up to date. Data which is found to be inaccurate will be rectified or erased without delay
     

  • Data is not kept for longer than is necessary for its given purpose
     

  • Data is processed in a manner that ensures appropriate security of personal data including protection against unauthroised or unlawful processing, accidental loss, destruction or damage by using appropriate technical or organization measures
     

  • We comply with the relevant GDPR procedures for international transferring of personal data
     

 

Types of Data Held

We keep several categories of personal data about you in order to carry out effective and efficient processes. We keep this data in a file relating to each contractor and we also hold the data within our secured computer systems, for example, our accounts systems.

How your personal information is collected

  • We collect most of this personal information directly from you — in person, by telephone, text or email and/or via our website including Live Chat facility

  • from cookies on our website — for more information on our use of cookies, please see our cookies policy

     

What we do with the information we gather
We use your personal data to meet our contractual requirement to support us in supplying our service to you. Personal data is used in compliance with the law. We also use your information to invoice you and to keep track of any payments made.

Information about you will be retained concerning our business relationship for up to 8 years. We will retain financial records for up to 8 years.

 

Where your information is held

Information may be held at our offices and those of our third party agencies, service providers, representatives and agents.

 

Who we share your personal information with

We routinely share personal information with:

 

Third parties we use to help deliver our services to you, e.g. payment service providers and our cloud system. Other third parties we use to help us run our business, e.g. website suppliers. We also share information with our banks.

 

Suppliers

As a supplier to Royal Mail and Other Service providers we will hold the following information about you:

  • Name, job title and contact information

  • Demographic information such as postcode

  • Purchase/Invoice history

  • Payment information

  • Details you may supply on any electronic signed agreement
     

Information about you will be retained concerning our business for up to 8 years. We will retain financial record for 8 years, following the end of the current financial year.

Prospective Employees or Subcontractor
As a prospective employee or subcontractor, we will hold the following information about you:
– Your name, contact information (CV).
– Proof of your qualifications.

 

All of the information you provide during the recruitment process will only be used for the purpose of progressing your application, or to fulfil legal or regulatory requirements if necessary.

We will not share any of the information you provide during the recruitment process to unauthorised personnel. The information you provide will be held securely by us whether the information is in electronic or physical format.

 

We will use the contact details you provide us to contact you to progress your application.
 

We will use the other information you provide to assess your suitability for the role you have applied for.

We will retain information about you under these circumstances:
 

– If you are successful, the information you provide during the application process will be retained by us as a part of your employee file for the duration of your employment plus 40 years following the end of your employment to be compliant with our employers liability insurance.
 

– If you are not selected for interview your information will not be retained by Visi Direct Ltd. Where permission is obtained, we will retain your CV for up to 3 months from date of notification that you have been unsuccessful.

How we work with our subcontractors
We may have to communicate your personal information to our subcontractors.

For example:
– supplying a subcontractor with your address for the purposes of work to be carried out.

 

– Order placed with us will involve sharing your data with delivery data carriers.
– Third party agencies running promotions

When we use subcontractors we ensure that they process your data only for the purposes and for the time that have been determined by Visi Direct Ltd. We ensure that the persons authorised to process your personal data have committed themselves to confidentiality and that they implement high levels of security. We ensure that our subcontractor does not subcontract it’ work out with our consent.

Contact us via social media
We do not share your information with any 3rd party. Your information is used exclusively for providing customer service.  Facebook data is used for engagement analytics.

E-mailing us
We will monitor any emails sent to us, including file attachments, for viruses and malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of law.

Visitors to our website & Cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.


When you visit our site for the first time, we inform you that we use cookies, with the help of an information banner shown at the top of the page. By continuing browsing on our site when this banner is shown, you consent to our use of cookies.

The cookies issued by our Site are used for:
– obtaining statistical data about the use and volumes of visits to our site in order to improve the performance of our services. We use Google Analytics. The information collected is aggregated and does not allow individual identification.

To find out more about Google Analytics : www.google.com/analytics/learn/privacy.html
To opt-out of being tracked by Google Analytics across all websites visit: http://tool.google.com/dlpage/gaoptout
– Adapting the presentation of our Site to the display preferences of your terminal (language used, display resolution, operating system used, etc.)
– Memorising the information you have transmitted to our Sire to facilitate access to your account to avoid your having to identify yourself several times in one session.

Cookies issued on our Site by third party applications

We do not use any third party application on our website such as the Facebook or Twitter social network buttons

Data storage
We store data electronically in a password protected manner and in filed paper forms.

Security
We are committed to ensuring that your information is secure. To prevent unauthorised
access or disclosure, we have put in place suitable physical, electronic and managerial
procedures to safeguard and secure the information we collect online. We limit access to your personal information to those who have a genuine business need to access it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality. We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

Individual Rights to data
As an individual whose personal data is processed by Visi Direct Ltd you have the following rights:

  • The right to be informed
     

  • The right of access
     

  • The right of rectification
     

  • The right to erasure
     

  • The right to restrict processing
     

  • The right to data portability
     

  • The right to object
     

  • The right not to be subject to automated decision-making including profiling.
     

 

For example:

  • The right to rectification
     

  • Individuals have the right to have inaccurate personal data rectified.
     

  • The right to erasure
     

  • Subject to legal conditions and if approved, all personal data must be deleted (emails/files/paper etc.)
     

  • The right to object
     

  • g. Individuals have the absolute right to stop their data being used for direct marketing.
     

 

Guidance to these rights can be found at : https://ico.org.uk/for-organisations/guide-to-the-general -data-protection-regulation-gdpr/individual-rights/

 

If, at any time, you want to use your rights, please email: accounts@visidirect.co.uk

We will reply to you within 1 month of receipt of your request. We may ask you to confirm your identity.

You also have the right to lodge a complaint about our processing with the UK’s Information Commissioner’s Officer: https//ico.org.uk.

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